Welcome To Railwire Dhanbad. By Using Our Services, You Agree To Comply With And Be Bound By The Following Terms And Conditions. Please Read Them Carefully Before Using Our Broadband Internet Services.

1. Service Usage
  • Railwiredhanbad Provides Internet Services Under The Franchisee Agreement With Railtel Corporation Of India Ltd., A Government Of India PSU.
  • The Service Is Intended For Lawful And Personal/Commercial Use Only.
  • Any Misuse, Illegal Activity, Or Use Of The Service In Violation Of Any Law Or Regulation Is Strictly Prohibited.
2. Subscription and Installation
  • Internet plans are subject to availability and feasibility at your location.
  • Installation and activation may take 2–5 working days after registration and successful payment.
  • Installation charges may apply as per the plan or offer at the time of subscription.
3. Fair Usage Policy (FUP)
  • Unlimited Plans Are Governed By Fair Usage Policy.
  • Speed May Be Reduced After A Certain Data Threshold, As Per Plan Terms.
4. Payment Terms
  • All Subscriptions Must Be Paid In Advance For The Selected Duration (Monthly/Quarterly/Annually).
  • Delayed Or Non-Payment May Result In Temporary Suspension Or Permanent Disconnection Of Services.
  • No Refund Will Be Made For Partial Usage Or Mid-Term Cancellation.
5. Plan Modification / Termination
  • Plans May Be Modified, Upgraded, Or Downgraded Upon Customer Request.
  • Railwire Dhanbad Reserves The Right To Modify Or Discontinue Any Plan With Prior Notice.
  • Service Can Be Terminated Due To Non-Payment, Misuse, Or Technical Limitations.
6. Support and Complaint Resolution
  • Customer support is available via phone, WhatsApp, email, and online forms.
  • We aim to resolve service-related complaints within 24–48 business hours.
7. Data Privacy
  • We Respect Your Privacy And Ensure All Customer Data Is Protected.
  • Customer Information Will Not Be Shared With Third Parties Without Consent, Except As Required By Law.
8. Liability Disclaimer
  • Railwire Dhanbad Will Not Be Liable For Any Direct Or Indirect Loss, Damage, Or Interruption Of Services Due To Technical, Environmental, Or Third-Party Causes.
  • The User Agrees To Use The Service At Their Own Risk.
9. Jurisdiction
  • All Disputes Are Subject To The Jurisdiction Of Dhanbad, Jharkhand.