At Railwiredhanbad, We Strive To Deliver Reliable Broadband Services And Ensure Customer Satisfaction. However, Under Certain Circumstances, Customers May Seek Cancellation Or Refund. This Policy Outlines The Conditions Under Which Such Requests Are Accepted.

Service Cancellation

Customers May Request Cancellation Of Service By Submitting A Written Or Email Request To:
📧 Philips.Itservices@Gmail.Com
📞 Or Call Our Customer Care At: +91 94311 24044

  • Service Cancellation Will Be Processed Within 5 Working Days After Verifying All Account And Usage Details.
  • If The Customer Has Any Outstanding Dues, The Cancellation Request Will Only Be Processed After Dues Are Cleared.
Refund Eligibility

Refunds Are Allowed Only In The Following Cases:

Pre-activation Refund:

If A Customer Has Paid For A New Connection And The Service Is Not Feasible Or Cannot Be Installed Due To Technical Reasons, A Full Refund (After Deducting Minimal Administrative Charges, If Any) Will Be Processed.

Post-activation Refund:

Once The Service Is Activated And Used, No Refund Will Be Provided For:

  • Remaining Period Of The Plan
  • Installation Fees
  • Any Additional Charges
Non-Refundable Charges

The Following Charges Are Non-Refundable Under Any Circumstances:

  • Installation Or Setup Charges
  • One-Time Hardware Costs (If Applicable)
  • Partially Used Or Expired Subscriptions
  • Payment Gateway Charges (If Any)
Refund Process
  • Approved Refunds Will Be Processed Within 7–10 Business Days Through The Original Mode Of Payment.
  • Customers Must Provide Valid Proof Of Payment And Bank Details For Any Refund Transfer.
Plan Change / Downgrade
  • No Refunds Will Be Provided In Case Of Plan Downgrade Or Voluntary Change During An Active Subscription Period.
  • The New Plan (If Chosen) Will Be Applicable From The Next Billing Cycle.
Disputes & Support

For Any Clarification Or Dispute Regarding Refund Or Cancellation, Please Contact Our Support Team.
All Decisions Taken By Railwiredhanbad Management Will Be Final.

Policy Changes

Railwire Dhanbad Reserves The Right To Modify Or Update This Policy At Any Time Without Prior Notice.
Customers Are Encouraged To Check This Page Regularly.